McKinsey reported that 45% of tasks performed by employees at companies can be automated using different types of technology; this is equal to nearly $2 trillion in wages to employees annually. Businesses of all sizes can benefit significantly from automating processes that take up employees’ time and result in wasted capital. Although there are pre-written software programs that can automate some processes, having custom-built software tailored to your business’ needs is the best option for automating your business.
Customized software is better than prepackaged software because it’s scalable and can integrate with your current business operations. If you decide to use software programs that are not custom built for your business, it’s going to be your business’ responsibility to adapt to that specific program. In contrast, a custom built software program takes into account your employees, different departments and more. Additionally, you won’t have to worry about expiring licenses or any other maintenance related issues because the software is yours. As your business scales, the capital spent on your software doesn’t proportionately scale because custom software allows for scalability.
What can the automation of business processes do for your business:
Reduce labor costs: Many businesses, especially startups or growing businesses, can use automation to reduce the headcount in their businesses. Instead of hiring many employees to do repetitive tasks that can be automated, businesses with automation can focus on hiring employees that do work that directly grows their business. With automation, a business can have a talented workforce that maximizes its automation capacities.
Agility: Automation enables your business to be agile and adapt to market needs and trends. When you have automation processes for your business, you don’t have to hire an influx of new employees or change your business due to customer demand. When market fluctuations occur, you can adjust your custom software to accommodate those changes instead of wasting valuable capital.
Improved customer service: Timely customer service is one of the fundamental aspects of running your business. When you use custom software to automate customer service, you can have chatbots and other automated methods to filter out customer complaints. This separates high-priority customer complaints from general inquiries and your support team can focus on the most important tickets at hand. By using software to automate customer service, you can also reduce the amount of support staff your business needs.
If you’d like to learn more about how your business can use custom built software to automate your operations, click here for a free consultation.